Due to the consumable nature of our products, we do not accept returns, except under extraordinary circumstances such as damage during transit.
Returns Due to Transit Damage:
In the rare event that your product arrives damaged, please contact us within 2 days of receiving the order.
Email us at care@momsy.co.in with your order number, a description of the damage, and clear photographs of the damaged product and packaging.
Upon verification, we will provide instructions on returning the damaged product or provide 100 % refund of the damaged order value.
Refund Process:
Refunds will be processed within 7 working days of receiving and inspecting the returned product.
We will refund the purchase amount to the original method of payment.
Non-Returnable Items:
Due to the nature of our products, we cannot accept returns for products that have been opened or used.
Refunds for undelivered products:
If, for any reason, the product is undelivered within the stipulated time frame by the courier service, customers are eligible for a 100% refund.
Please notify us at care@momsy.co.in or call to our customer care no. if your order is undelivered within the expected time.
Refunds for undelivered orders will be processed promptly, and the 100% amount will be refunded to the original method of payment within 7 days.
Contact Information: Please note that this return policy is applicable only for products purchased directly from www.momsy.co.in. If you have purchased our products from a third-party retailer, please refer to their return policy.
Momsy is a brand of Vertru LLP. Vertru LLP reserves the right to update or modify this policy at any time without prior notice. It is advisable to review our Return & Refund policy periodically for any changes.
